Box 4 – Weighing impacts of Internet appropriation in Indonesian CSOs
Surman and Reilly (2003) offer a simple framework to understand different extents of Internet use in CSOs by posing three steps in a ‘ladder’, i.e. access, adoption and appropriation. While Camacho’s and Surman’s model offers simplicity to understand different levels that CSOs should use to maximise the benefit of using the ICT, the model proposed by this study provides more details in comprehending the course of actions involved during the innovation-decision process when CSOs (in this instance, Indonesian) adopt the Internet technology until they fully appropriate it. What matters here, empirically, is the impact of such adoption and use on the performance of the organisation. Survey data shows that the overall effect of the Internet use may support the argument that the Internet has been used as a ‘convivial medium’ for CSOs, as concluded by Lim (2003) following Illich’s prophetic vision on human-technology relation (Illich, 1973).
Impact of internet adoption in Indonesian CSOs
Source: Fieldwork survey data (collected 2005-2006, N=268)
More than 92% of Indonesian CSOs who have used the Internet find that such use positively or very positively affected the achievement of the organisations’ goals and missions. Using the Internet has widened nearly two-third of CSOs’ perspective to global level or at least beyond the regional, national or local boundary. As a consequence, the use of the Internet has become the major support for CSO networks expansion and significantly or very significantly increases the performance of the internal management as it helps the organisation to become more focused or much more focused in their aims and activities.
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PS. Mer, thanks for the correction.
Source: Fieldwork data, author’s reflection
(PhD Thesis, Nugroho, 2007:190 – Box 5.2.)